Refund policy

Refunds are applicable only if the product received is damaged upon delivery. For all other cases, refunds will not be considered. We aim to ensure that each order reaches you in perfect condition and encourage customers to inspect items upon arrival.

Chargeback Policy

If a customer initiates a chargeback, our consultant team will carefully investigate the matter. Valid requests supported by genuine evidence will be processed accordingly. Unjustified or fraudulent claims may be disputed with proper documentation.

We strongly encourage customers to contact our support team first to resolve any issues before requesting a chargeback. Our goal is to provide a fair and transparent process while ensuring customer satisfaction.